Online booking of appointments has been suspended on advice from NHS England. This is because we need to triage all appointments to mitigate the risks associated with potentially infected patients attending the Practice.
If you would like to book an appointment to speak to a doctor, please call the surgery or use eConsult by clicking here.
Appointments System during COVID-19
Making an appointment during COVID-19
- Our GP practice has now moved to a total triage system. Each request will be passed to a doctor for assessment. You may find that we treat you by telephone, video link, or we may ask you to come for a face-to-face consultation.
- Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery for an appointment unless you have been asked to do so
- You can contact the surgery to request an appointment by calling the practice telephone number, 01753-524549
Important information about the coronavirus (COVID-19)
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
Steps have been taken to minimise the risk to patients and staff and we are working with individual patients to appropriately manage their care.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
If you need to see a doctor on an urgent basis we offer an urgent on the day telephone appointment with a doctor who will call you and offer advice. If they feel you need to be seen, they will book you an appointment.
Patient Appointment Booking-in Screen
If you have already booked an appointment there is no need to queue. Please use our patient appointment booking in screen to confirm your arrival. Please also feel free to complete the surveys which provide valuable feedback from our patients.
Not Registered for Online Services?
Patients are requested, where possible, to telephone before 10:00am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
The practice has made a conscious effort to develop as a training practice and supplies a teaching environment for medical students, doctors taking clinical attachments, pharmacists, pharmacy advisers, nurses and the community matron. Periodically the practice will have trainee GPs, hospital doctors or medical students who may sit in with our doctors. You will be advised about this when you arrive for your appointment. Should you have any objections please inform the receptionist.
We have trained chaperones available at the surgery. If you wish to have one present during a consultation please ask a receptionist on arrival.