Covid-19 Information

Covid-19 Update Important Information For Patients



As coronavirus vaccines are being rolled out across the UK, fraudsters are using this as an opportunity to scam people. The NHS is warning everyone to be vigilant about fake vaccination invitations.


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24th February 2021 - PATIENT NOTICE - Coronavirus (Covid-19) Vaccination

We are currently working through our priority cohort as per National directives to vaccinate our patients that are most at risk from coronavirus. If you are eligible, you will be contacted by the surgery or the NHS. You DO NOT need to contact the practice for this. 

You can find all vaccination related information on the following link on the NHS website:


Coronavirus (COVID-19) vaccine - NHS

The NHS is currently offering the COVID-19 vaccine to people most at risk from coronavirus. In England, the vaccine is being offered in some hospitals and pharmacies, at local vaccination centres run by GPs and at larger vaccination centres. More centres are opening all the time. The order in which ...



Coronavirus vaccinations and shielding

Dear Patients

We are contacting patients to invite them for a coronavirus vaccination as vaccine becomes available. Patients are being invited according to the Government’s criteria. Please do not telephone the surgery to ask when you will be receiving your vaccine. This increases the number of telephone calls and makes it more difficult for other patients to contact the surgery.

If you are on the clinically extremely vulnerable shielding list then you should receive a letter from the NHS informing you what to do. If you think that you should be shielding and are not on the clinically extremely vulnerable shielding list then please contact the surgery. You will be added to a list and one of our clinicians will review your circumstances. The outcome of this will be one of:

  • we think you should be on the clinically extremely vulnerable list in which case we will issue you with the necessary information to access services and the central shielding letter
  • we think you have a medical condition that does not place you in the clinically extremely vulnerable category but is one where you should consider shielding in which case we will provide you with a surgery letter to this effect
  • we think you are low risk and do not need to shield or behave differently to the Government’s prevailing guidance


Access to Primary Care

Dear Patients

At The Avenue Medical Centre we continue to provide our usual service to our patients. However we have had to adjust our priorities in response to the coronavirus pandemic. We are currently prioritising patients who require urgent medical attention and administering covid vaccinations. This may mean that it takes longer for you to receive care for some routine matters.

Hospitals have reduced or stopped work in some areas in order to cope with the number of patients suffering from coronavirus. This may mean it takes longer for you to receive appointments at hospital including for scans and other investigations. Hospitals continue to manage urgent health matters including referrals for cancer investigations.

Please do contact us if you are concerned about an aspect of your health. We hope that you understand why we have made these changes to the way that we are working and that you will bear with us during this difficult time.

Online booking of appointments has been suspended on advice from NHS England. This is because we need to triage all appointments to mitigate the risks associated with potentially infected patients attending the Practice.

If you would like to book an appointment to speak to a doctor, please call the surgery or use eConsult.

The Avenue Medical Centre is now in a phase of LOCK DOWN due to the COVID-19 pandemic to protect vulnerable patients and healthcare staff. The majority of consultations will take place over the phone.

You will NOT be allowed access into the building unless you have a pre-booked face to face appointment that has been agreed with a clinician over the phone.

  • If you have a pre-booked appointment please wait outside, you will be called when we are ready to see you.
  • Please use The Avenue Medical Centre website to request ALL repeat prescriptions, if you do not have access to these facilities then you can post your repeat into our post box.
  • All prescriptions will be sent directly to the pharmacy (please add your nominated pharmacy to your repeat if we don’t already know this.
  • You will not be allowed to collect prescriptions from the surgery, they will be sent to your nominated pharmacy.
  • If you would like to book an appointment to speak to a doctor, please call the surgery or use e-consult which you can find on The Avenue Medical Centre website. You will not be able to make an appointment at the reception desk.

 All letters, correspondence and sick notes will be available for collection between 08:00am and 10:00am and 4pm and 6pm Monday to Friday from The Avenue Medical Centre. You will not be allowed to collect paperwork at any other time.

Thank you.


Anyone presenting with flu-like symptoms, coughs, colds, fever, any breathing difficulties

Do not come in to the surgery

Please call reception on 01753 524549 and we will give you a telephone triage appointment with a clinician.

Click on the links below for more information:

Coronavirus (COVID-19) Vaccine

Coronavirus Symptoms

  • a high temperature
  • a new, continuous cough
  • loss of/change in smell or taste

Check if you or your child has symptoms

Tests are NOT provided by the GP SurgeryClick here to book a test online or call 119

Download the free COVID-19 app

Testing & Tracing

Self-isolation and treatment advice

Get an isolation note

Advice for people at higher risk

Find out the coronavirus restrictions in your local area

Face coverings: when to wear one and how to make your own

For additional information go to or

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